THIS REFUND AND CANCELLATION POLICY (hereinafter the “Policy”) governs every payment made to Unknown IITians (hereinafter “the Company”, “We”, “Us” or “Our”), the proprietor and operator of Quiz Space, in respect of any paid plan, pass, subscription, test series or other paid facility of the Service (hereinafter each a “Paid Service”). It is incorporated by reference into, and forms an integral part of, the Terms of Use, and the making of any payment shall be deemed conclusive evidence that the User has read, understood and accepted it.
1. Payments Final and Non-Refundable
1.1Every payment made for a Paid Service is final and non-refundable. The Company shall not refund any such payment, whether in whole or in part, and whether by way of credit, exchange or otherwise, for any reason whatsoever, and without limitation upon the generality of the foregoing, notwithstanding a change of mind or the purchase of a Paid Service by mistake; the failure to use, or the partial use of, the Paid Service during the period for which it was purchased; dissatisfaction with the Content or with the result obtained in any examination; any change in the User’s course, level, term or examination schedule; or the suspension or termination of the User’s account for breach of the Terms of Use.
2. No Cancellation
2.1A purchase of a Paid Service may not be cancelled, withdrawn or rescinded once payment has been completed. Access to the Paid Service shall continue until the expiry of the period for which it was purchased and shall then cease, and shall not be suspended, extended, transferred to another account or exchanged for any other plan.
3. Notice Before Payment
3.1The User undertakes to read the description, price and period of a Paid Service before making payment. Prices are stated in Indian Rupees. The free preview of every paper, and every other facility available without payment, are provided so that the User may assess the Service before purchase, and the User acknowledges that the opportunity so afforded constitutes sufficient basis for the decision to purchase.
4. Failed and Duplicate Payments
4.1A payment which fails, or which is debited more than once in respect of the same purchase, does not constitute a completed purchase of a Paid Service. Where any sum has been debited from the User’s account in such circumstances, it shall be reversed to the original method of payment by the User’s bank or by the payment gateway through which the transaction was processed, within the periods prescribed by the Reserve Bank of India.
4.2Should a reversal not have reached the User within seven working days, the User shall write to [email protected], furnishing the transaction reference, the date and the amount, whereupon the Company shall pursue the matter with the payment gateway on the User’s behalf.
5. Amendment
5.1The Company may revise this Policy from time to time. The date stated at the head of this page records the date of the latest revision, and the Policy in force at the time a payment is made shall govern that payment.
6. Contact and Grievance Officer
6.1Every enquiry concerning a payment shall be addressed to [email protected]. Every complaint and legal notice shall be addressed to the Grievance Officer of the Company at [email protected], and shall be dealt with in accordance with the Terms of Use.